FAQs

Brewery

Visit

• Is there free Wi-Fi?

  You can connect to our brewery’s open network.

• Can I buy some of your beers after the tour?

  The ‘Bierboetiek’ (Beer Boutique) is open Monday to Saturday from 10.00 to 18.30. You will find plenty of accessories, apparel and other goodies for every beer enthusiast – as well as our specialty beers, of course.

• Can I bring my dog?

  Animals – even beloved pets – are not permitted on brewery visits.

• What’s included in a brewery visit?

  Brewery visits consist of a one and a half hour tour with a professional guide, headset and multimedia video explanations. The tour starts with a beer praline tasting and ends with a beer tasting that includes one strong blonde beer (25 cl) and one strong fruit beer (25 cl). Finally, you will receive a complimentary 75 cl bottle of specialty beer to take home as a gift.

• Can minors take the guided tour?

  We offer special rates for minors. Up to the age of 6, brewery visits are free, while it’s €7.50 for kids aged between 7 and 15. For minors aged up to and including 15, we provide water during the tasting. Guided tours for those aged 16 and over are €12.00, including tasting, beer praline and small gift.

• What languages are catered for during tour visits?

  You can follow the tour via headset in five different languages: Dutch, French, English, Spanish and German. Our guides will deliver the tour in Dutch as standard. If there are non-native speakers among the group, the guide will provide extra explanation in French and/or English.

• Can I cancel my visit?

  We do not accept booking cancellations. Unable to make your brewery visit for the day you booked? Notify us in good time via email ([email protected]) so we can reschedule your visit.

• Do we need to book in advance?

  No, although it is recommended to book in advance to be guaranteed a place. If a tour is not yet full, you can pay for a visit on site. Book easily via the online booking tool. When booking, choose your desired time and the number of people attending. Alternatively, you can book by email ([email protected]) or by phone (051 62 27 30).

• Can I combine the tour with dinner at Michelles Pub & Brasserie?

  Michelles Pub & Brasserie is open from Monday to Friday. On Saturdays, it is not possible to combine your brewery visit with dinner at the brasserie. To book a table for up to 8 guests in advance, please use the Michelles Pub & Brasserie booking tool. Want to book a table for more than 8 guests? Contact the brasserie directly at [email protected] or call 051 62 25 43.

• Are brewery visits wheelchair accessible?

  We provide brewery tours tailored to wheelchair users. Book your wheelchair-accessible tour via email (info@bierkasteel) or by phone (051 62 27 30).

• How do I book?

  Book easily via the online booking tool. When booking, choose your desired time and the number of people attending. Alternatively, you can book by email ([email protected]) or by phone (051 62 27 30).

• When is the bottling plant in operation?

  You can see the bottling plant in full operation on Tuesdays, Wednesdays and Thursdays. This is subject to possible technical breakdowns and leave periods. Our beers aren’t being bottled on the day of your visit? Every step of the bottling process is covered in detail in the videos provided during the tour.

• Where can I park?

  There is free parking in our spacious car park, with space for up to 170 cars. Charging stations are also provided for those driving hybrids, electric vehicles or Tesla.

Events

• What is the capacity of your event spaces?

  Each venue has its own capacity. To expand capacity, you can also combine different spaces. This will be discussed during your first meeting at the Bierkasteel.

  Capacity per event space

  • Ballroom: 120-250 guests
  • VIP Room: 50-180 guests
  • Michelles Pub & Brasserie: 80-120 guests
  • Boardrooms: 16-180 guests
  • Foeder hall: up to 150 guests (depending on the set-up)

• What events can be held at the Bierkasteel?

  The Bierkasteel is open for weddings, corporate events and private parties.

• How do I request a quote for an event?

  Contact us for a no obligation visit to the Bierkasteel by email: [email protected]. Following your visit, our partner Huis Van Wonterghem will be in touch to discuss a quote tailored to your requirements.

• Where can I park?

  There is free parking in our spacious car park, with space for up to 170 cars. Charging stations are also provided for those driving hybrids, electric vehicles or Tesla.

Jobs

• Do you sometimes offer student jobs?

  During the Easter and summer holidays, we do offer some student jobs. Vacancies for these will appear online via our careers page a few weeks prior to the holidays in question.

• Do you accept spontaneous applications?

  Yes, get in touch via [email protected].

• How can I apply for a job?

  Please apply via the form you will find with each job opening or send an email to [email protected].

Shop

Shipping

• How much does shipping cost?

  Shipping costs depend on the size and weight of your order, and are automatically calculated at checkout.

• What if my order is damaged?

  If the goods delivered by us are damaged in transit, do not match the items listed on the delivery note or are not the items you had ordered, you must report this as soon as possible (at most within 3 days) and return the items to us within 14 calendar days of receipt.

  We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the courier appointed by the company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

• When will my order be delivered?

  If we have your order in stock, it will be delivered to your home within 1-5 working days. If we do not have one or more goods in stock, you can track your delivery time via your account.

Returns

• How can I return my order?

  To return a product, please send an email to [email protected] quoting your order number and the reason for the return. You should then print out and complete this return form. Finally, the return form should be packed and sent together with the products concerned to Brouwerijstraat 1, 8870 Emelgem, Belgium. You can also drop off the package yourself during Bierboetiek’s opening hours. We will send you a confirmation of receipt of your cancellation by email. If you wish to order a different size, please place a new order via the web shop.
  

• Can my order be unpacked?

  During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the items as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the item. Returned items may be fitted but not used. When returning items, they must (if possible) be returned together with the original packaging, with all delivered accessories and in their original condition and packaging, while also taking into account all instructions set out below. We may charge a depreciation on the refund of damaged goods.

• Who pays the return costs?

  The direct costs of returning the goods will be at your expense. We will indicate the cost price or make an estimate, if this cannot be reasonably calculated in advance. If the goods cannot be returned by post, we will collect them from you and you will not be charged.
  

• Can I return my order?

  When you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the date of delivery. You can then return your order without paying a penalty and without having to give a reason (you are responsible for paying these costs yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price using the same payment details you used to pay.
  

• Can I return beer?

  You have no right of return for products that may spoil quickly or have a limited shelf life, or for products that are sealed and cannot be returned for reasons of health protection or hygiene. Consequently, the right of return does not apply to our beers. Other goods must be returned undamaged, unused and unopened.